Natural Language Understanding (NLU) enables chatbots to understand human language. It helps them interpret and respond to what people say or write, making it easier for humans to interact with chatbot technology in a natural and intuitive way.

With over 20 languages, our conversational AI solution enables brands to communicate seamlessly and provide excellent customer experiences across the globe.

Proactive messaging uses machine learning algorithms to analyse behaviors and engagement patterns. It allows our AI Chatbots to automatically send personalised messages at strategic times to encourage interaction. This feature increases engagement and provides proactive support to your customers without requiring them to initiate the conversation first.

Our solution can seamlessly integrate with multiple channels and systems. You may want to activate the most popular messaging channels to boost customer experience, or integrate with your key software like CRM to increase the efficiency of your team.

Our AI-powered chatbot has a short-term memory feature that allows it to retain information for a brief period to facilitate the conversation in real-time. Its long-term memory feature on the other hand enables it to recall information from previous interactions to provide a more seamless user experience in future conversations.

Our AI Chatbots Platform comes with advanced analytics that allows you to track user interactions and analyse chatbot performance, providing insights into user behavior, preferences, and pain points. You can use these insights to optimise the user experience, and drive better business outcomes.

Import your Natural Language Understanding (NLU) chatbots from an Excel sheet in only couple of clicks.

Leverage ChatGPT to generate immediate responses to customer queries based on your internal resources.

Flexibly deploy GMS AI Chatbots in AWS or Azure clouds to ensure convenience and resource optimisation.