Learn how to devise chatbot-to-live-agent transfer workflows for a great AI-human hybrid customer experience (CX)! This ebook looks at the top 5 scenarios when a conversation between...

A 2000 behavioural experiment by psychologists Sheena Iyengar and Mark Lepper showed that too many choices can cripple consumers’ ability to make a buying decision. When presented...

In the wake of the cost-of-living crisis, the top priority for retail or eCommerce businesses is providing support to customers & making a decent profit.

The growing adoption of digital services and demand for an excellent customer experience make A2P messaging a must for keeping in touch with consumers.

We’ve highlighted 9 of our hottest tips for crafting a great SMS or push notification, so check them out before you write yours!

Check our latest news roundup to learn about the intriguing developments for the telco industry that April has brought along.