Category: Commercial aspects

GMS’ redefined business strategy focuses on working with clients to identify opportunities for growth and co-create secure, AI communications solutions that deepen engagement...

This guide provides critical insights into customer communication preferences and outlines top use cases for engaging audiences via the most popular messaging channels.

Learn how you can successfully implement AI Chatbots in your Customer Care, HR, or Marketing and Sales departments. Download eBook now!

Learn how to devise chatbot-to-live-agent transfer workflows for a great AI-human hybrid customer experience (CX)! This ebook looks at the top 5 scenarios when a conversation between...

BAAR, SWITZERLAND. 17 May 2023 – Global Message Services (GMS), the trusted communications service provider for Enterprises and Mobile Operators worldwide, today announces...

Gartner predicts that Conversational AI will reduce contact centre agent labour costs alone by $80 billion in 2026. With 90% of customers having rated an “immediate”...

Harnessing real-time data to cross-sell and up-sell products and services with personalized, multimedia messages via Viber and SMS can raise your Average Order Value and profits,...

Typical customer engagement is no longer enough to win consumers. To avoid churn, brands will need to adopt tactics that will bring them closer to their customers. Delivered at...

Read our new article to find out how retail marketing teams will connect in-store shopping experience with the best mobile strategies on Black Friday 2022.

GMS announces a legal name change from Global Message Services AG to GMS AG in Switzerland.

GMS announces a legal name change from Global Message Services AG to GMS AG in Switzerland.

GMS announces the successful implementation of Viber Business Calls for Oschadbank, Ukraine's largest universal state-owned bank.

AI chatbots will become the primary customer service channel for around 25% of organisations by 2027.

Being recognised as a Tier 1 SMS Monetisation provider in this first-of-its-kind report is a testament to GMS' efforts to spearhead the evolution of messaging protection and m...

These certifications signify not only our commitment to excellence but also our promise to deliver unmatched security and privacy standards to our valued customers. We're proud...

Discover the game-changing business benefits of AI-driven CPaaS solutions such as personalised experiences & improved service. Read on to learn more.

Business growth in the digital age: Learn how choosing between basic and AI chatbots for website can shape customer engagement and elevate your brand's presence.

Leading Philippine digital solutions platform Globe announces a strategic partnership with GMS, the AI-driven communications solutions partner, to build the future of customer...