Who we are:
GMS is the AI-driven communications solutions partner for Mobile Network Operators and enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify opportunities for growth and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What you’ll do:
- Monitor equipment, service platforms, network equipment, and links, traffic QoS, interconnection, messages delivery issues investigation.
- Provide the 1st level of support, localization, and elimination of problems.
- Handle escalations/trouble tickets from end users i.e. internal departments and customers.
- Provide information and technical support to customers on services.
- Prepare reporting documentation.
What we expect:
- University degree in a technical field / incomplete technical university degree (students of the 3rd year and above).
- Intermediate level of English.
- Willingness for business trips to our Back-up office in the west of Ukraine (from 4 months a year).
- Basic skills with UNIX systems (file operations, information retrieval).
- SMPP, SS7 protocol, and SMS network knowledge.
- IP network knowledge.
- Ability to organize and prioritize multiple deliverables.
- Strong troubleshooting skills.
What we offer:
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Commitment, Integrity, and Progress – are vivid in day-to-day company activities.
- Competitive salary and bonus system based on appraisal results.
- Training programs, medical insurance, English classes, and other perks and benefits.
Please submit the form below or send your updated CV and cover letter to jobs@gms.net
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