GMS is looking for a Junior Service Desk Engineer to join our team. In this role, you will be one of the first points of contact for our employees, helping to resolve everyday IT-related issues while developing knowledge of IT support processes and tools.
Who We Are
GMS is the trusted communications partner for mobile network operators and enterprises, with two decades of telecoms expertise and a global footprint across 195+ countries. Our business reaches 275+ direct MNO connections and serves 700+ enterprise customers worldwide. By partnering with GMS, operators benefit from network protection and monetization, while enterprises gain access to solutions for customer communications, identity verification, and fraud prevention.
What Will You Do
- Classify and assign tickets to the appropriate teams using the Ivanti ITSM system.
- Prioritize tickets according to impact and urgency, escalating when necessary.
- Offer first-level consultation and technical support to remote users.
- Initiate hierarchical escalation for tickets when necessary.
- Contribute to the implementation and testing of new ITSM functionalities.
- Communicate with internal users (GMS employees) to provide updates and assistance according to the processes in ITSM.
- Create and maintain user-facing technical documentation and guides.
What We Expect
- 1+ year of experience in a help desk, service desk, or customer care role.
- A bachelor's or master's degree in Information Security, Computer Science, Engineering, or a related field is preferred.
- Experience working with Microsoft Office and familiarity with ServiceDesk services such as Jira, ServiceNow, etc.
- Ability to communicate in English in writing.
- A user-oriented mindset.
- Previous experience working in a multicultural team is an advantage.
What We Offer
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
Join GMS
Fill the form below or send your CV and cover letter to jobs@gms.net.
We are looking forward to receiving your submission.
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