GMS Earns Tier 1 CPaaS Vendor Recognition from ROCCO, Validating AI-Driven Communication Solutions

BAAR, Switzerland; 13 August, 2025 – GMS, the AI-driven communications solutions partner for enterprises and mobile network operators, has been named a Tier One vendor for the second consecutive year in ROCCO’s 2025 CPaaS Market Impact Report.

The report, built on feedback from 80 enterprises across 35 countries and 30 performance KPIs, highlights GMS’s global technical expertise in supporting businesses to foster real and engaging customer conversations. The company is recognised for its award-winning AI and multichannel communication solutions, while upholding the highest standards of security and compliance.

Charles Upchurch, CEO at GMS, commented: “We’re pleased to be recognised as a Tier One leader in ROCCO’s 2025 CPaaS Market Impact Report. This achievement reflects the work we have done over the years to help businesses communicate more effectively, securely, and at scale. With nearly two decades of experience in communications and network protection, we remain committed to co-creating market success with our enterprise partners by offering solutions that foster trust between brands and their customers, helping businesses grow and improve operational efficiency.”

Jason Bryan, CEO of ROCCO Research, stated about the recognition: “As in 2023, GMS has achieved Tier One status in ROCCO's 2025 CPaaS Market Impact Report. Enterprises rate GMS highly for its strong reputation and technical expertise. Enterprise customers also appreciate the support provided with the CPaaS solution, especially with regard to message channel selection, compliance and standards guidance."

Headquartered in Switzerland, GMS supports over 700 enterprises and technology companies worldwide. GMS delivers over 8 billion SMS and OTT messages annually, with 99.99% network uptime across 200 countries. In 2024, it achieved a Customer Satisfaction Score of 94% and a Net Promoter Score of 74, reflecting strong and sustained enterprise trust.

You can find more details in the report here.

About GMS

GMS is the world’s leading AI-driven communications solutions partner for Mobile Network Operators (MNOs) and enterprises. GMS’ deep understanding of messaging business, profound expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions. For almost 20 years, GMS greenlights secure, engaging conversations that foster trust between brands and their customers, helping businesses grow and improve operational efficiency.

For more information, visit: https://www.gms.net/