GMS Recognized for Superior Customer Service with Prestigious Carrier Community Award

BAAR, Switzerland; June 23, 2025 – GMS, the AI-driven communications solutions partner for global enterprises and mobile network operators, has been honoured with the Customer Experience Excellence Award by the global telecom organisation Carrier Community. This prestigious accolade recognises the company’s commitment to delivering superior customer service and innovative solutions. The award was presented during a gala held in Berlin on 17 June.

Amer Siraj, Chief Revenue Officer at GMS, commented: “We are honoured to receive the Customer Experience Excellence Award from Carrier Community. This distinction not only recognises our team’s dedication and the strength of our global partnerships—hallmarks of GMS’s collaborative approach—but also affirms our customer-first DNA and our ongoing commitment to delivering innovative, AI communications and Network Protection solutions that set new standards for the industry.”

Sophie Ann Terrisse, Executive Chairman at 26Five and member of the CCGA jury, shared: “With outstanding feedback from its diverse client base, GMS truly exemplifies customer experience excellence, as reflected in their numerous positive testimonials. GMS’s MNO clients rated their satisfaction at 96% and their Net Promoter Score (NPS) at 59, while enterprise clients reported a 94% satisfaction rate and an NPS of 74."

GMS delivers 8 billion SMS and OTT messages annually with a 99.99% network uptime across 200 countries, ensuring reliable communication.

About GMS

GMS is the world’s leading AI-driven communications solutions partner for Mobile Network Operators (MNOs) and enterprises. GMS’ deep understanding of messaging business, profound expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions. For almost 20 years, GMS greenlights secure, engaging conversations that foster trust between brands and their customers, helping businesses grow and improve operational efficiency. For more information, visit: http://www.gms.net/