GMS CPaaS Business seeks a Technical Support Specialist who will be responsible for delivering professional care to international customers by registering customer requests and tickets, identifying issues, and proposing effective solutions. The role is dedicated to maintaining a high standard of technical support, ensuring seamless communication, and facilitating efficient issue resolution across various channels.
Who We Are
GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What Will You Do
- Administering and maintaining the CPaaS platform.
- Managing customer and supplier onboarding processes.
- Setting up and configuring services and products.
- Maintaining and updating supplier and customer price lists.
- Performing testing procedures across various channels (SMS, DLR, MNP, HLR, WhatsApp, Viber, and others).
- Monitoring service performance and making necessary adjustments.
- Handling billing, rating, and troubleshooting activities.
- Managing trouble tickets and ensuring timely resolution.
- Communicating with clients and suppliers on a daily basis, including providing training on the offered solutions.
What We Expect
- Proven experience as a Technical Support Specialist or in a similar role within a B2B environment; experience in SMS or telecommunications is an advantage.
- Technical background with hands-on experience in digital technologies.
- Degree in a technology-related field.
- Excellent knowledge of Excel; familiarity with SharePoint, Teams, ClickUp, and technical support tools such as Zendesk, Grafana, or similar.
- Fluency in English and German (spoken and written) is a must.
- Strong problem-solving skills and a results-driven mindset.
What We Offer
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
Join GMS
Fill the form below or send your CV and cover letter to jobs@gms.net.
We are looking forward to receiving your submission.
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