We are looking for a Customer Success Manager to join our team on a one-year employment agreement. In this role, you will be the trusted point of contact for the assigned enterprise clients and partners globally, ensuring they receive exceptional service and support.
Who We Are
GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients, we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What Will You Do
- Provide high-quality support to enterprise customers and partners across multiple regions (Europe, MENA, Asia, etc.).
- Assist promptly with the client requests or complaints.
- Analyze cooperation with clients and provide insights and calculations to strengthen relations.
- Maintain contract signing, prepare additional agreements.
- Monitor invoice payments and debt accounts to ensure accuracy and timely resolution.
- Collaborate with the technical team to resolve client issues effectively.
- Support the Business Development Manager by preparing presentations and collecting relevant data.
What We Expect
- 3+ years of experience in B2B customer care/account management and document flow.
- Upper-Intermediate English (B2) proficiency or higher.
- Experience working with cross-cultural teams is a plus.
- Strong analytical skills, proactive mindset, excellent communication abilities, a results-driven approach with a focus on customer satisfaction.
What We Offer
- Multicultural & dynamic environment in a fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest standards of performance.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
Join GMS
Fill the form below or send your CV and cover letter to jobs@gms.net.
We are looking forward to receiving your submission.
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