CX Automation
Discover groundbreaking strategies to boost customer satisfaction and retention
30% self-service rate in 10 weeks
Learn how a global fast food restaurant chain used GMS AI Chatbots to provide additional customer support touchpoints via its mobile application and WhatsApp channel.
Industry-recognised skills and thought leadership
Reach your Customer Care KPIs
AI is proven to help organisations accelerate time-to-resolution and improve customer satisfaction. Choose GMS CX Automation program to ensure Customer Care efficiency and improve business results.
Increase CSAT and NPS
Hit your performance targets by implementing reliable conversational automation solutions.
Improve agent productivity
Automate repetitive processes and empower your teams to focus on high-value tasks.
Optimise costs
Lower your customer care costs and scale your business without hiring additional staff.
Drive operational efficiencies
Accelerate internal workflows to ensure advanced productivity and cost-efficiency.
Grow retention and loyalty
Consumers are willing to stay longer and spend more with companies that provide excellent experiences.
Boost positive sentiment
Enable consistent and convenient interactions to delight both first-time and loyal customers.
Conversational AI
Build genuine relationships through conversational experiences
Meet your customers' needs for fast and friendly text and voice responses 24/7 with an AI that knows your brand.
GMS offers a full suite of solutions designed to help you improve communication efficiencies across multiple departments while saving on operational costs.
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Live Chat Customer Care Platform
Streamline agent collaboration and deliver outstanding customer experiences across their preferred communication channels.
GMS Live Chat Customer Care Platform provides a unified inbox for cross-channel customer conversations, enabling your teams to efficiently collaborate and consistently provide timely responses to customer queries.
Data-driven AI Content Builder
Seamlessly generate technical content and FAQ instructions to proactively address your customers' key concerns.
GMS Data-driven AI Content Builder can be taught everything about your business and your key use cases to deliver accurate, engaging, and authentic Customer Experience content in a matter of minutes.
Talk to our AI experts!
