CUSTOMER EXPERIENCE PROGRAMS

Multichannel Interactions

Discover opportunities to enhance customer interactions and streamline information flows

Multichannel Interaction
SUCCESS STORY

30% increase in operational efficiency for Swiss healthcare clinic

GMS SMS for appointment reminders in healthcare

MV Santé reduced patient no-shows by using SMS to send appointment reminders and preoperative information.

MV Sante success story
MULTICHANNEL INTERACTIONS

Win customers with actionable messages

Consistently delight customers across multiple channels and touchpoints. Provide crucial updates and notifications to customers and ensure they stay informed, while also enhancing security, improving CX and trust.

Promo-EN

Inform and alert

Provide confirmations and updates for bookings, payments, or deliveries to provide reassurance and transparency in customer transactions.

Transactional-EN

Authenticate users

Reliably send OTP messages and account verification notifications through preferred channels and increase security.

Booking-EN

Send reminders

Remind customers of upcoming appointments, renewals, or important deadlines to reduce missed engagements.

BUSINESS VALUE

Increase efficiency while providing exceptional customer experiences

You can turn every interaction into an opportunity - by delivering proactive communication that  meets customer needs and boosts business growth.

all the visuals_Reason 1 copy 20

Increase business efficiency

Boost productivity by automating notifications, updates and reminders, enabling faster and more consistent customer interactions.

all the visuals_Reason 1 copy 28

Enhance security and protect data

Safeguard customer data with trusted, encrypted messaging solutions and protect your business reputation along the way.

all the visuals_Reason 1 copy 27-2

Reduce operational costs

Save resources by automating repetitive tasks, and ensure timely customer engagement to reduce no-shows and missed opportunities.

all the visuals_Reason 1 copy 19

Improve customer trust

Build loyalty by delivering reliable, timely notifications and updates that customers can depend on.

MULTICHANNEL INTERACTIONS

Authentication and security

Strengthen customer trust with every message

GMS is here to provide you with enterprise-grade authentication solutions designed to prevent unauthorized access, protect customer data, and build trust. You can secure every touchpoint while maintaining effortless experience for your users.

Whether it's account verification, fraud prevention, or OTP delivery, we ensure reliability and piece of mind.

Authentication
MULTICHANNEL INTERACTIONS

GMS Campaign Platform

Keep customers informed through popular communication channels

GMS Campaign Platform is designed to empower you to deliver seamless, consistent and impactful communication across channels customers prefer.

Make sure your updates and reminders are always timely, relevant, and delivered directly to customers, keeping them connected to your brand every step of the way.

GMS Campaign Platform
MULTICHANNEL INTERACTIONS

GMS Single API

Simplify notifications, updates and reminders through single connection

Easily deliver timely messages across SMS, WhatsApp, Viber, and more, ensuring customers stay informed through their preferred channels - all through one secure, reliable connection designed for simplicity and scale.

GMS API
GMS blog

Securing CX with mobile authentication

In the face of rising online threats, industries such as banking and finance, retail, and e-commerce have to step up their authentication methods and go beyond the basics.

In this article, we are looking at mobile authentication as an effective, low-cost, and hassle-free security option.

PROVEN EXCELLENCE

GMS in numbers

Commited to providing innovation and expertise to enterprises and Mobile Operators.

9/10

customers are highly satisfied

ISO

ISO/IEC 27001 and ISO 9001 certification

19

years of industry leadership

700+

enterprise customers

8bn

messages exchanged

CONTACT US

Talk to our experts!

Greenlight your tomorrow with GMS's Customer Experience Programs.
Sarah Keller
Sarah Keller
Chief Global Enterprise Officer at GMS