About the Position
Our team is seeking a Telecom Support Engineer to join our front-line network operations technical team. We are looking for an enthusiastic individual ready to advance their professional growth and help maintain a global network at scale. This role is excellent for someone who enjoys working directly with customers and is eager to contribute to critical platforms and services that foster trusted and transparent messaging worldwide.
Who We Are
GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world. Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences. We are the strategic partner of choice, ready to greenlight tomorrow.
What You Will Do
- Monitor all services and respond to network alerts.
- Perform regular checks on the network.
- Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
- Ensure that every reasonable effort is made to restore services as quickly as possible in the event of an outage.
- Cooperate closely with L2 engineers and partners to resolve issues.
- Cooperate closely with customers/clients to resolve the issue.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams and partners.
- Track and document network issues and update incident reports.
- Meet network availability and ticket handling objectives while adhering to the agreed SLA.
What We Expect
- University degree in IT, Telecom, or similar.
- 1-2 years of experience as a telecom engineer, NOC engineer, etc.
- Fluent Spanish and Upper-Intermediate English proficiency.
- Knowledge of Linux systems (user level) – basic commands.
- Basic knowledge of mobile networks.
- Understanding of the ISO/OSI network model.
- Knowledge of the SMPP protocol and the SS7 protocol stack will be a plus.
- Ability to read and understand logs.
- Strong problem-solving and troubleshooting skills, with the ability to manage time and prioritize tasks effectively.
What We Offer
- Multicultural & dynamic environment in fast-growing worldwide business.
- One-of-a-kind company culture – a mixture of open mindset, high dedication, striving for success, and team spirit.
- Professional team that is committed and stands for the highest performance standards.
- Our values – Integrity, Agility, and Commitment – are vivid in day-to-day company activities.
- Customer-oriented culture with high respect for both internal and external customers.
- Competitive salary and bonus system.
Join GMS
Fill the form below or send your CV and cover letter to jobs@gms.net.
We are looking forward to receiving your submission.
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